Privacy Policy for Petal & Brew

Welcome to Petal & Brew. We are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy describes how Petal & Brew collects, uses, and protects the personal information you provide when using our online platform for reservations, flower orders, or browsing our menu and ambiance.

1. Information We Collect

We collect various types of information in connection with the services we provide:

• Personal Information You Provide: This includes information you submit directly to us when making a reservation, placing a flower order, subscribing to newsletters, or contacting us. This may include your name, contact number, email address, physical address (for flower deliveries), and any specific notes or requests related to your order or reservation.
• Transaction Data: When you make a purchase or reservation, we collect information relating to the transaction, such as details of the products or services you ordered and the date and time of the transaction. Please note, we do not directly process or store payment card details; these are handled by secure third-party payment processors.
• Technical Data: When you visit our online platform, we automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and how you interact with our site. This helps us improve our online experience.
• Usage Data: Information about how you use our services, such as pages visited, items viewed, and the time spent on certain pages.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your reservations and flower orders, including confirmation, delivery, and communication related to your order.
• To communicate with you about our services, promotions, updates, or changes to our policies, where you have consented to receive such communications.
• To improve and optimize our online platform capabilities, menu offerings, and overall customer experience.
• To maintain the security and integrity of our services and prevent fraudulent activities.
• To respond to your inquiries and provide customer support.
• To comply with legal obligations and regulations.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following limited circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our online platform, conducting our business (e.g., payment processing, delivery services), or servicing you, as long as those parties agree to keep this information confidential and comply with data protection laws.
• Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your personal data, we will securely delete or anonymize it.

5. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details below.

6. Security of Your Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include using secure servers and encryption.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Petal & Brew
31D Chancery Lane
Singapore, 308811
Singapore